Welcome!

Thank you so much for deciding to join my 1:1 coaching programme. You have courageously committed to changing your life - congratulations on taking this bold and brilliant step!

In order that we bring our “best selves” to the coaching process it’s important that we share the same understanding about how we will work together. Please read this information carefully - the purpose is for us both to be clear about our respective roles so that our time will be positive and productive. 

Our coaching relationship is a partnership. As the Coach, my sole focus is to empower you to attain the results you desire. I promise to give you my full attention and support during each coaching session; to facilitate conversations to help you reach your goals; and to provide you with quality information, strategies, and guidance to achieve the results you desire. 

An important part of the coaching relationship is my role, as the coach, in providing challenges and encouraging you, the client, to push yourself. Throughout our sessions we will engage in direct and personal conversations, which may address personal or business matters (however please be aware that coaching is not therapy or counselling). You can count on me to be honest and collaborative in asking questions and making requests and my goal is to do this sensitively and appropriately. If, however, I say or do something that upsets you or doesn’t feel right, please let me know. I want to provide you with the service and support you need and believe that honesty and trust are critical to our relationship. I want our sessions to be an open and safe place for you to come with confidence about our work together.

For your part, please do what you need to follow through on the commitments you make. Without action there are no results. While I may give you specific tools and suggestions, it’s ultimately your responsibility to make your own decisions and determine the best course of action for your life or business. As with anything in life, there are no guarantees, however you’re more likely to get the results you desire if you:

• Give your best efforts.
• Be on time for each coaching session.
• Turn off all distractions during coaching sessions. This includes turning off the ‘self view’ on our video calls, which I recommend we both do.
• Understand there may be highs and lows in how you feel about your life or business.
• Share what you’re finding challenging and ask for guidance and support.
• Follow up on agreed-upon action steps in-between coaching sessions.
• Let me know if you have any questions or concerns as they arise.

If you have any questions or if you need to contact me for any other reason please email [email protected] I’ll always aim to get back to you within 24hrs Monday-Friday (travel or sickness permitting). If you wish to discuss something at length I may request that we wait and discuss your question at the next coaching session. 

All coaching fees are non-refundable. In the event you need to withdraw from our agreed coaching programme for any reason you remain responsible for any unpaid balance. No discounts or partial refunds are given for missing calls. 

Confidentiality is extremely important to me. I recognise that at any time during our coaching relationship you may tell me about future plans, and share personal, business and financial information. I promise to treat all information with strictest confidence. The only exception to this would be if I have to share certain information with a member of my team, if I’m required to share information by law, or if you have given me prior written permission. I won’t divulge that we’re in a coaching relationship to anyone outside of my organisation without your consent, however of course you’re free to discuss our coaching relationship with anyone else at any time.

Welcome once again! That's all for now.

I'm very much looking forward to working with you.

Katy x